Effective Date: 3/12/2024

At EggPlantPost, we strive to provide high-quality, unique gifts. However, due to the perishable nature of our products (eggplant), we are unable to accept returns or provide refunds. Please read the following details about our policy:

1. Eligibility for Refunds/Returns

Due to the nature of our products, we cannot accept returns or provide refunds once an order has been placed, unless the product is defective or damaged upon arrival. Eggplant gifts are fresh and perishable, so we are unable to accommodate returns or exchanges.

2. Defective or Damaged Products

If your product arrives damaged or defective, please contact us within 48 hours of receiving your order. We will assist you in resolving the issue, which may include offering a replacement or store credit.

3. Custom Orders

All custom orders, including personalized messages and images, are final and cannot be returned or refunded, except in cases where the product is defective or damaged during transit.

4. Non-Refundable Items

• Perishable items like eggplant gifts
• Customized products with personalized messages and images

5. How to Contact Us

If you receive a damaged or defective product, please reach out to us at Jackson@eggplantpost.com with your order number and photos of the issue. We will respond promptly to help resolve the matter.